It would be fun to compare notes some time about your best practices for engagement in BPOs.

I think your best practice or getting the questions rolling is a terrific one, and I use that as well. What I disagree with is when ALL the questions are planted because the manager is afraid their employees will say something dumb to the exec.

You might enjoy this post as well. https://letsgrowleaders.com/2018/02/13/ceremonies-and-celebration-roi/

Working with very large teams (many hundreds to many thousands), we find town halls to be a vital part of our communication plans. Working with large contact center operations in multiple geographies, it is next to impossible for everyone to attend in-person (we still have to answer customer calls), so we often capture video so those who cannot attend are also able to experience the town hall. Less than optimal, but we commonly get favorable feedback.

Regarding #4, Staged Q&A, we have a different take. We agree that questions should not be suppressed. Ever. However, we do sometimes have trouble getting Q&A started (it seems no one wants to be first). So we do identify a few folks and ask them to get us started by asking some anticipated questions in case no one else does. Feedback on this practice?

We haven’t done too much writing about leadership in higher Ed , yet 😉 But would welcome a guest post 😉

So true, Nora. Every interaction matters – well said. Leadership is a relationship.

Thanks so much, Cynthia! And yes, we will, Being real, staying real, leading with confident humility– it all start there,

Thanks, Heather! Great to have you part of the LGL community. We so appreciate all of your support.

Thanks so much Nora! Every interaction matters. Amen.

Dean, Yes! Totally agree with you… intentional preparation in our communication up, down and sideways can go such a long way in building trust and maximizing influence and outcomes.